Privacy Policy

PRIVACY POLICY

At Montmartre de Sapa, your privacy is a top priority. We are committed to protecting your personal information and ensuring transparency in how we collect, use, store, and safeguard your data when you use our services or visit our website: www.montmartresapa.com.

1. Purpose and scope of information collection

We do not sell, share, or exchange your personal information with third parties unrelated to your stay, except with your explicit consent or as required by law, in accordance with our privacy policy.

We may collect the following types of personal information:

• Full name
• Address
• Phone number
• Email address
• Citizen ID/Passport detail (for check-in procedures)
• Booking and service usage details: room type, check-in/check-out dates, number of guests, special requests, payment method

This information may be collected when:

• You make a reservation through our website, by phone, or via email
• You subscribe to receive promotional offers or newsletters
• You submit inquiries, feedback, or reviews

2. Scope of information use

Your personal information is used internally by Montmartre de Sapa for the following purposesas outlined in our privacy policy:

• Confirming and processing reservation
• Delivering requested services and providing customer support
• Sending promotional materials, special offers, or event updates (only if you’ve subscribed)
• Managing guest profiles and analyzing customer preferences to improve service quality
• Processing payments and issuing invoices
• Handling complaints, disputes, or service-related issues

3. Information retention period

We retain your personal information until one of the following occurs:

• You formally request that we delete your information
• The information is no longer needed for its original purpose
• A legal obligation requires data deletion

You may request changes to or deletion of your data at any time by contacting us via email or phone.

4. Access to personal information

We only share your information with the following parties:

• HOME KLUBB D.I CORP – the managing entity of Montmartre de Sapa
• Trusted service providers under contract (e.g., payment gateways, email marketing platforms) who are required to comply with this privacy policy
• Government or legal authorities when required by law

5. How to modify or access your information

You have the right to access, update, or request deletion of your personal data at any time by contacting us:

• Phone: +84 214 3 888 022
• Hotline: +84 969 311 022
• Email: hotel@montmartresapa.com

We will verify your request and process it within 72 business hours.

6. Our commitment to information security

Montmartre de Sapa is committed to:

• Never sharing or disclosing your personal information to third parties without your consent, unless legally required
• Implementing technical and administrative safeguards to protect your data against loss, unauthorized access, or misuse
• Using your information only in legitimate situations such as improving service quality, handling complaints, or fulfilling legal requests

7. Contact information

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Phone: +84 214 3 888 022
• Hotline: +84 969 311 022
• Email: hotel@montmartresapa.com
• Website: www.montmartresapa.com