Check-in Policy

CHECK-IN POLICY

1. Check-in/ Check-out policy

1.1 Check-in

Check-in Method: Self-Check-in

Standard Check-in Time: From 2:00 PM on the day of arrival.

Early Check-in: Subject to availability. While we do our best to accommodate early arrivals, we are unable to check guests in before 12:00 PM (noon)

Early Check-in Surcharge (if applicable):

1.2 Check-out

Standard Check-out Time: Before 12:00 PM (noon) on the day of departure.

Late Check-out Surcharge (if applicable):

Note: Surcharges are based on the rate of your booked room category.

1.3 Check-in Procedures

When checking in, please provide your booking code (sent via email from OTAs such as Booking.com, Agoda, or directly from Montmartre de Sapa), or offer one of the following:

• Phone number or email address used to book
• Full name of the guest who made the booking
• Check-in and check-out dates

Identification Requirements:

• All guests must present valid identification: Citizen ID (CCCD), passport, or a birth certificate for children.
• In cases where a child’s birth certificate or ID is unavailable, we will estimate their age based on height:

• Under 6 years old: under 110 cm
• 6 years and older: over 110 cm

Age Requirement: Guests must be at least 18 years old to check in. If under 18, a confirmation letter from a parent or legal guardian is required.

2. Policy for changing check-in/ check-out dates

If you need to adjust your arrival or departure date, please contact our Reservations team as early as possible. All requests are subject to room availability and the following terms:

2.1 Notification period

At least 72 hours (3 days) before your original check-in: We will assist with rescheduling based on room availability.

Less than 72 hours before check-in: We will try our best to accommodate your request, but changes are not guaranteed. A change fee may apply, depending on the situation and room rate difference.

2.2 Change conditions

Changes to check-in or check-out dates are allowed once per reservation.

Changes are not allowed for promotional, discounted, or non-refundable bookings.

During peak periods, holidays, or Tet, date changes may be restricted and subject to additional fees.

2.3 Important notes

Montmartre de Sapa reserves the right to modify or discontinue this policy at any time without prior notice.

We are not liable for changes caused by force majeure events such as natural disasters, war, epidemics, etc.

3. Contact for support

To request changes to your booking, please reach out to our Reservations team:

• Phone: +84 214 3 888 022
• Hotline: +84 969 311 022
• Email: reservation@montmartresapa.com

Once we receive your request, our team will verify your booking details and respond with an official update via email.